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Dec 06
Press Release 2021 - Whitley City Agent Receives Top Honors from Big I Kentucky

Louisville, KY – Big I Kentucky (BIG I KY), the state's leading insurance trade association, awarded the 2021 Customer Service Representative of the Year Award to Lisa West of Whitley City. She received the award during the association's 125th Anniversary Convention & Trade Show on November 11, 2021 at the Galt House Hotel in Louisville, KY.

The Customer Service Representative of the Year Award is given to an individual working in a Big I Kentucky member agency as a customer service representative, who typifies the ideals of service.

West is a Personal Lines Customer Service Representative with Crabtree Wilson Insurance Agency in Whitley City. During her tenure, she has earned her Accredited Customer Service Representative (ACSR).

“Everyone has what they think is an exceptional person in their office but Lisa is truly exceptional," said Buddy Wilson, President of Crabtree Wilson Insurance Agency. “She not only does her job at processing policies, waiting on clients, taking payments and the normal CSR functions...but she does it with great empathy for her clients. She goes above and beyond in trying to make sure her clients are taken care of both in having the right coverages as well as assisting with claims, even after its turned over to the adjuster."

West, Lisa.jpg

About Big I Kentucky:
Big I Kentucky, formerly the Independent Insurance Agents of Kentucky (IIAK), is the largest insurance trade association in the state, with more than 300 insurance agencies, employing more than 3,000 people as its members. Independent agents offer customers a choice of policies from a variety of insurance companies. These agents provide all lines of personal and business insurance, including – property, casualty, life and health, and employee benefit plans and retirement products. The organization was founded in 1896.​

Media Coverage:

The McCreary Voice​


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