Skip Ribbon Commands
Skip to main content

Virtual Agency Solutions

Reduce your chances for a potential claim.

Virtual Agency Solutions was created by the Independent Insurance Agents of Wisconsin (Big “I" in Wisconsin) in order to help independent agents across the United States improve their operations and mitigate their E&O risks. By being part of the Big “I" family, Virtual Agency Solutions understands and works with agents daily. Looking for an E&O Operational Audit or a review of the language used on your website? Visit

E&O Website Review (Potential for 5% premium credit for up to four years)

Agency websites and marketing materials are used as evidence to argue the merit of an E&O claim. With 1 in 7 agents reporting a potential E&O claim every year, paying attention to how you portray your agency online is critical. The Virtual Agency Solutions E&O Website Review provides an outside perspective and evaluation of your agency's website. Your agency can save 5% on your Swiss Re E&O Policy for up to 4 years for only $525.

An E&O Website Review for an insurance agency is an easy and efficient way to reduce the potential for your website to be used as supporting evidence in an Errors and Omissions claim. As an insurance agent, you likely are the "best" in a certain line of business or you have a near "expert" level of knowledge, however, when an attorney sees this language, she will see this as an opportunity to help their client win their case. Whether it is keywords, phrases, or missing disclaimers, it's likely you have text on your website that is increasing your duty to advise and therefore putting you at an increased risk for an unfavorable outcome in an E&O lawsuit. Easily reduce your exposure and potentially earn a premium credit with this process.

Virtual E&O Audit (Includes Website Review, potential for up to a 15% premium credit)
You will work with an experienced professional who is an impartial independent agency consultant and Swiss Re approved auditor to review the agency operations with the goal of:

  • Reducing exposure to insurance agency lawsuits and E&O claims
  • Developing a better understanding of how the agency operates on the ground level
  • Improving customer service
  • Increasing sales opportunities
  • Establishing written procedures
  • Creating a culture of E&O awareness with agency staff
  • Increasing agency efficiency 

Your agency will receive an Operational Improvement Report recapping what was reviewed and a summary of urgent, critical and long-term improvements. The report will outline the process and resources to improve the agency operations including suggested responsible party and completion date. This process is completed 100% virtually to make it more efficient for agency employees and to eliminate travel costs! Learn more at


Virtual Agency Solutions Logo.png 

Mallory Cornell, MBA
Vice President


Virtual Agency Solutions (part of the Independent Insurance Agents of Wisconsin, Big "I" State Association) was created in 2017 to help improve insurance agency operations and help agency owners create a culture of Errors & Omissions awareness. Agency risk management is a passion and Virtual Agency Solutions is here to work with your agency. We understand it is not a one-size-fits-all process and your agency is unique. We are here to help your agency with your operations or technology needs and will work with you to find the solutions you need.